Unwary travelers booking air via search engines risk clicking through to fraudsters claiming to represent airlines. And no one is doing much to stop the practice.
The surge in travel demand has proven to be a double-edged sword for suppliers that are experiencing record interest but don't have enough staff trained to handle the influx of calls.
Each year the Magellan Awards recognize industry innovators and creative communicators, suppliers and travel advisors for outstanding design, marketing and services.