Feed: Lifestyle | The Guardian
Posted on: Wednesday, March 2, 2022 10:31 AM
Author: Anna Tims
Subject: Virgin Money lacked empathy over my wife's sudden death
| After asking it to freeze the account a letter arrived saying she was in arrears and a default charge was due My wife died suddenly of a heart attack three months ago. I was unaware she had a Virgin Money credit card until a statement arrived the following month. I immediately wrote to the bank with a copy of her death certificate and asked it to freeze all transactions and provide a final settlement figure. After receiving no response, I phoned and, after negotiating layers of complex interactive voice recognition processes and a lengthy wait, I eventually got through to the bereavement team. |