Hi, following on from some excellent advice and tips on here (thanks) I thought that I would just give my experience of my first BA flight, which was Club Suite from Heathrow to St Lucia and Club World from St Lucia to Gatwick, in the last fortnight.
I was, very, very wary of what experience I was going to receive, after looking at posts on here and the terrible reviews on Trustpilot, so went to the airport expecting the worst.
A few days before departure we received a complimentary upgrade to check in via the First Wing and use First Galleries.
So we had a flight at 11.55am and arrived at T5 at around 8.15am. Check in was perfect, straight in, to the desk, welcomed by a lovely, lovely lady, who went through our required docs and quickly got us sorted. Straight through First Wing security and into the First Galleries lounge.
Service was all at table via the QR code, but was really quick for all of our food and drink orders.
We boarded pretty much on time, via a B Gate and boarding and seating was all nice and easy.
Not being a regular business flyer my expectations for food are likely to be well below those of you who are frequent flyers, but we had the short rib beef and the meal was really quite pleasant, with only the Yorkshire Pudding somewhat hard. Our glasses were topped up throughout the flight, without prompting and there was plenty of wine/champagne available in the galley for self service. Staff were courteous and attentive throughout the flight.
The return flight was pretty much the same. Clearly Club World feels ancient when compared to Club Suite, but it allowed us to sleep on the over night flight home. All on time, food again was pleasant, although I didnt bother with the breakfast as it was a little too savoury for my breakfast requirements (smoked salmon on whole wheat bagel, fried egg, spring onion, sauteed red onion OR Gruyere cheese and tomato chutney on rye bread!).
Again, staff were really attentive, I even had to say no to champagne refills after 6 glasses!
So all in all, based on my experience, I can't complain!
